COVID-19 Risk Assessment

ASSESSMENT DATE: JULY 2021
REVIEW DATE: as required due to Government guidelines

Transmission of COVID-19 via person to person contact

All persons working and visiting Birdworld may be at risk of contracting the virus from infected individuals they encounter. At particular risk are persons identified as extremely vulnerable or clinically vulnerable.

Birdworld has done everything reasonably practicable to minimise the risks posed by the COVID-19 virus to visitors and colleagues. Control measures have been put in place to minimise the risks of transmission from person to person.

Potential visitors are informed of these measures and restrictions in place on the Birdworld website

 

Vulnerable Colleagues

Colleagues who have been identified as extremely vulnerable have not been recalled to the workplace and are shielding. Other colleagues identified as vulnerable are working from home where possible. If working from home is not possible, they will be employed in low-risk work environments and will be instructed to take extra care in exercising social distancing.

 

Social Distancing

To manage the number of visitors during busy arrival times, a Greeter is stationed on the Park entrance to control queuing visitors and the number of visitors entering the park.

In the walk-through exhibits, flow has been indicated with markings on the doors to show a one-way system.

At the visitor facing counters, including the tills, kiosks and customer service desks, screens have been erected and signage is in place indicating where the visitor must stand whilst being served to maintain a safe distance.

During busy periods, the shop area is controlled by a member of staff to manage the number of visitors entering it to ensure social distancing is maintained.

Colleagues serving customers at the various Desks and Kiosks have been instructed on how to do this safely whilst adhering to the social distancing requirements and have been issued with relevant PPE.

The number of people in the Birdworld offices has been reviewed so that social distancing may be maintained.

Social distancing measures have also been put in place in the animal departments. To help with social distancing, yellow floor hatching has been marked at working pinch points to allow staff access.

To protect the Birdworld colleagues and allow for social distancing staff room facilities have been reviewed. Additional suitable areas have been made available for staff breaks. The Keepers, Ground Staff, Maintenance staff and Educational Team may use the existing Keepers Staff Room, the Educational Team Office, and the Contractors Break Room. These areas have appropriate seating arrangements, hand washing facilities and hand gel. The Front of House, catering, office, shop, and admissions colleagues may use the Main Staff Room or office areas. Break times are staggered to maintain low numbers of colleagues using these areas at one time.

Colleagues tasks have been amended so that they can work alone where possible. Only one till operator is permitted at the till point where possible and only one person is permitted to work in the cash office at a time.

 

Toilets

All touch points in the toilets are cleaned regularly.

The disabled toilets and baby changing facilities are available.

 

Catering

Under the latest guidelines, The Palm Café is open and visitors may sit inside.

Kiosks are open depending upon demand and operate with Perspex screens.

Picnic tables and benches are spaced out to allow for social distancing.

 

Ventilation

The HSE guidelines on ventilation are as followed:

Appropriate ventilation is maintained in Indoor areas, including the restaurant. This may need to be reviewed in the colder winter months.

Duty Managers make a daily assessment to ascertain which doors, windows and vents can be opened safely to enable better ventilation.

 

Training & Employee Communication

Covid notice boards are in used to communicate employees with updated information and policy regarding virus control measures.

Birdworld utilise a range of communication with employees including:

  • Bulletins on Selima, the company staff payroll and information platform
  • Posters and employee noticeboards
  • Team meetings or 1 to 1’s

In addition, employees with concerns about health and safety matters, should report them immediately to their line manager.

 

This risk assessment will be available for inspection and will be published on the Website. Safe Systems of Work regarding working in Birdworld and the use of PPE during the COVID-19 period must be read by all relevant colleagues.

 

Current risk level

L = 3
S = 5
R = 15
Risk Rating = Medium

 

Transmission of COVID-19 via hard surfaces

All persons working and visiting Birdworld. People may be at risk of contracting the virus from infected hard surfaces they may touch. At particular risk are persons identified as extremely vulnerable or clinically vulnerable.

Sanitising products are available to use on equipment used by colleagues and visitors.

 

Cleaning and Sanitising

To help prevent the transmission of the virus appropriate cleaning and sanitising products are always available for cleaning equipment, fixtures, and fittings that colleagues and visitors may have need to touch.

Chip and pin units are wiped with sanitiser on a regular basis.

Till screens are cleaned on a regular basis.

Wheelchairs are thoroughly sanitised after use and before they are re-issued.

Office equipment, including shared keyboards, phones, headsets, photocopier keypads, T and A terminal and other touch points are cleaned after use.
Sanitiser will be available for visitor use at all key points around the park and will be replenished daily or as required.

Other hard surfaces (padlocks on enclosures, gate handles etc) and touch points across the site are sanitised as required.

 

Toilets

All toilets will be cleaned regularly.

 

Personal Hygiene

Colleagues are instructed to wash their hands thoroughly with soap and water for at least 20 seconds regularly throughout the day.

Hand sanitiser may also be used where hand washing is not possible. Hand sanitiser is available throughout the site, staff facility areas and in the offices.

Colleagues are instructed to avoid touching their noses or mouths. Tissues should be used for coughs and sneezes, and these must be disposed of after use.

 

Personal Protective Equipment (PPE)

Personal use or disposable, one time use protective equipment is always available and colleagues are given instructions on the safe use of this.
Colleagues are made aware that the use of PPE does not mean that other control measures such as social distancing or hand washing/sanitising may be ignored.

There is a Safe System of Work outline the PPE available and the correct and safe method to use it.

Visitors may choose to wear their own PPE and are encouraged to do so for all inside areas and daily event gatherings..

 

Training

This risk assessment will be available for inspection and will be published on the Website. Safe Systems of Work regarding working in Birdworld and the use of PPE during the COVID-19 period must be read by all relevant colleagues.

Colleagues are encouraged to speak to their line manager about any concerns they may have regarding visitors or their own health and safety during the COVID-19 period.

Current risk level

L = 3
S = 5
R = 15
Risk Rating = Medium

 

Transmission of COVID-19 from persons with the virus

All persons working and visiting Birdworld. People may be at risk of contracting the virus from infected individuals they encounter. At particular risk are persons identified as extremely vulnerable or clinically vulnerable.

 

Track and Trace

Track and Trace is available to any visitors who chose to use in in the Palm Café and may still request that their details are recorded if they do not have the APP. Any details will only be stored for 21 days in compliance with GDPR.

 

Health Screening

Contractors must complete the Health Questionnaire when entering Birdworld.

The following Self-monitoring by employees is advised and reinforced by advisory signage:

Employees are instructed to be aware of the symptoms of Covid19 and to monitor their health.

Self administered temperature checks for all employees entering the premises are completed.  Temperatures are taken using forehead thermometer.

Self administered lateral flow kits are available to all employees who are expected to complete 2 tests a week and log the results on line.  Any positive tests must request a PCR test and immediately self-isolate.

Visitors & staff who have tested positive for the virus will be asked not to enter Birdworld until their isolation period has passed and they are symptom free.

 

Current risk level

L = 2
S = 5
R = 10
Risk Rating = Low

 

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