We are offering an exciting opportunity for a Guest Services Assistant to join the Birdworld Team on a permanent, part-time basis, working 20 hours per week and may include some weekend days.
Current rate of pay for this role is up to £11.44 per hour.

About the Role
The role reports to the Guest Services Team Lead.
The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment.
Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our reputation. Working in these areas includes till work, tidying and stocking of shelves and assisting with queries or questions from the visitors as necessary.

Duties include:

• Welcoming guests to the park and assisting with guest enquiries.
• Processing of admission tickets, memberships, and experiences.
• Assisting with the replenishment of the retail areas.
• To provide support and assistance within the catering department.

Previous experience in a Customer Service environment beneficial, though all necessary training will be provided.
Please apply as soon as possible, we reserve the right to close recruitment once we have found the right candidate.

Our employee benefits package includes:

• An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
• Contributory pension scheme for eligible employees
• Generous Staff Discount Scheme after completion of probationary period
• Free on-site parking
• Staff Uniform provided
• Discounts
• Health Cash Plan
• Charity Day
• Up to 38 days of holiday pro-rata
• Cycle Scheme

About Birdworld
Set within 26 acres of beautiful, landscaped gardens, Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species.
We pride ourselves on our educational and conservation values.

We are delighted to be offering an exciting opportunity for a full-time Bird Keeper to join our team.

Successful candidate will:

• Hold an animal related qualification.
• Have minimum three years’ experience working within a recognised zoological collection, ideally specialising in birds.
• Have keen observation skills, great time management, basic maintenance skills, and be able to prioritise tasks to ensure the highest standard of care for the collection.
• Enjoy, and demonstrate a passion for aviculture, offering exceptional and engaging experiences to our visitors.
• Be physically fit and enjoy working outside in all weathers. Full UK driver’s licence and access to transport.

This role offers:

• Full-time position, working 38 hours a week.
• Working with a wide range of fantastic species including penguins, hornbills, parrots, owls, cranes, flamingos and various softbills.
• Current rate of pay for this role is £21,439 per year.

In return for your hard work and dedication, there are a range of benefits attached to this role, including:

• 20 days annual leave for the first year, increasing thereafter.
• Alternate weekends off.
• Paid overtime at standard hourly rate for position.
• Full outdoor-appropriate uniform.
• Staff discount from our shop and food outlets, discount across Haskins Garden Centres, and free complementary Birdworld ticket allowance for family and friends once you have passed your probationary period.
• Pension plan.

Please email any questions on this role to HR@haskins.co.uk

Set within 26 acres of beautiful, landscaped gardens, Birdworld is the largest bird park in the country and is home to a diverse collection of species. We are offering a unique career opportunity for a Bird Keeper to join our expanding livestock teams.

Supporting the Aviculture Team Lead and working alongside the Bird Team, you will focus your time on the day-to-day husbandry of the diverse aviculture collection.